Contact
Email movieshare@inbox.aceves.mx. Do not attach an invitation QR or link, a database file, Install ID, pairing secret, or screenshots that expose another person's Friend Snapshot.
Useful details
- MovieShare version from your device's App info screen
- Phone model and Android version
- The screen you were using and the steps before the problem
- Whether the problem also happens offline
Quick help
My recommendations are empty
Connect once so MovieShare can load the public catalog for your selected region. Cached picks continue to work offline. You can change the two-letter catalog region in Settings.
My invitation link stopped working
A friend has 24 hours to accept an invitation, and only one person can accept it. After that the link stops working. Open Friends, tap Add a friend, choose Invite a friend, and send a new invitation. Invitations from older app versions also need a new one.
My friend accepted the invitation, but nothing appears
Accepting connects you right away, but movie records arrive only after each phone opens the app or taps Sync. Until then, the friend shows as waiting for their first sync. Both phones need the internet for this step.
The invitation QR is difficult to scan
Raise the displaying phone's brightness, avoid glare, keep the full square inside the camera frame, and hold both phones steady. You can also send the invitation link instead.
A connected friend has not opened the app for a week
Inactivity and ciphertext expiry do not remove a friendship. Saved Friend Snapshots remain available. If the delivery copy expired, fresh content waits for the sender to reopen. Use Friends → Sync to retry; there is no background polling.
I disconnected or withdrew a recommendation
Remote changes wait until the service accepts them and the friend next syncs successfully. Offline operations show Pending. External copies and the recipient’s deliberate Ratings/saves cannot be erased. The inbox’s Read/New state is local and provides no sender-visible receipts.
Where are movie recommendations from friends?
Open Inbox in the primary menu for Received and Sent. Friends manages connections and who is watching. A newly connected friend stays unchecked until you select them for group matching; sending a movie does not require selecting them.
What changes in the upcoming Inbox?
The website preview shows the next testing build. Received and Sent use full movie cards with stars, Want to See, Won't See and Movie Details. New/Read appears at the top right, beside the sender and local sending date and time. Read entries use regular-weight sender text. Check the release journal before expecting these screens in your installed build.
Does Mark as read remove a recommendation?
In the previewed Inbox, Mark as read keeps the suggestion visible below unread ones, newest first within each group. Opening Movie Details also marks that suggestion read. Rating or saving the movie keeps it in Inbox. Reading clears your local unread count; your friend receives no read receipt.
Does Sent mean my friend has read the movie?
No. Sent means MovieShare's service accepted the recommendation. It does not confirm delivery or reading. Offline sends show Pending and retry on app opening, foreground return or manual Sync. Unsend waits for service acceptance and the friend's next successful synchronization.
How do I include movies in theaters?
In Discover, check Include in Theaters. It starts off and remembers your choice. When off, Discover excludes known theater titles. Theater data uses a recent release window in your Watch region, not live showtimes. A compact warning appears when exclusion cannot be fully checked; cached picks remain available.
Streaming information looks incomplete
Availability is region-specific and sourced from JustWatch through TMDB. It may contain gaps. MovieShare never treats missing provider data as proof that a movie is unavailable.
I want to erase everything
Open Settings and choose Delete all local data. Confirming removes Ratings, Taste Weights, Friend Snapshots, cached catalogs, and both random identifiers, then returns to Onboarding. It also destroys connection keys. If remote disconnection fails or you are offline, friends may retain the last shared data and cannot be notified after your keys are destroyed.
Privacy or security reports
Use the same support address and put "Privacy" or "Security" in the subject. Describe the issue without including invitation links, identifiers, ratings, search history, or another person's data. The privacy policy explains the current data flow.